Field Applications Specialist: Flow Cytometry

Job Details
Institution: Thermo Fisher Scientific
Keyword Names: Industry: Applications Specialist
Address
Line 1: Thermo Fisher Scientific
City: Remote / Field
Country: Germany

Job Description

Field Applications Specialist: Flow Cytometry

Remote / Field, to cover Germany, Switzerland Austria

Based in Germany

Are you passionate about making a difference within the Life Science segment? Are you looking for a role that combines science, training, troubleshooting and working with customers in various scientific domains? Do you want to be a part of a company known to be a fast paced global leader in service science? If so, this might be the perfect role for you...

Thermo Fisher Scientific is currently recruiting for a Field Applications Specialist (FAS) to cover Germany, Switzerland Austria. As an FAS you will provide scientific expertise, applications support and training to customers with a focus on our cellular analysis products through a variety of interfaces including in-person, phone and email communications. Combining customer relation, training and support, this function is well suited for those who enjoy working with customers of diverse scientific backgrounds. You will act as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty resulting in a contribution to the overall success of the business. Thermo Fisher Scientific will provide you with an environment of challenging work, growth and development through your career.

Key responsibilities:

  • Provide in-house and on-site scientific application support & training support on brand products, thereby contributing substantially to customer satisfaction.
  • Perform product demonstrations and training at customer or company sites
  • Prepares and presents seminars to wide array of audiences
  • Support the Support & Service organization in the achievement of the regional training and service contract sales target through customer interaction and relation.
  • Support sales in the achievement of the regional sales target by delivering product line specific pre- and post-sales related customer support activities.
  • Solve customer escalations effectively through in depth troubleshooting.
  • Remain up to date with product and state of the art scientific know how and work in line with our Support & Service Competencies.

Experience/Qualifications/Qualities:

  • Knowledge and skills acquired through completion of a MSc and/or PhD in Cell Biology, Immunology or related scientific field.
  • Good working knowledge of flow cytometry applications is considered essential.
  • Requires at least 3 years of laboratory or related work experience in cell biology.
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
  • Experience in presenting technical materials in written and verbal form is essential.
  • Demonstrated ability to read, analyze, and interpret common scientific and technical journals.
  • Demonstrated ability to respond to enquiries or complaints from customers, regulatory agencies or members of the scientific community.
  • Demonstrated ability to write reports that conform to prescribed style and format.
  • Demonstrated ability to apply basic mathematical and statistical analysis to data.
  • Demonstrated ability to troubleshoot technical problems.
  • Customer facing experience is an asset. Good commercial insight and attitude required.
  • Very strong communications and team-working skills.
  • Capable of interacting with a diverse population of internal and external contacts.
  • Independent and self-driven personality.
  • Available to travel throughout territory and internationally as needed.
  • Clean driver’s license.